COVID-19: Important Information & Updates
Due to additional precautions we are taking in our warehouses, we are experiencing delays in shipping orders and processing returns. Shipping time may vary from 2-5 weeks to US and Canada. We appreciate your patience and understanding as we work extra hard to ensure your safety as well as the safety of our teams. Please contact us at email@example.com if you have any questions.
How long will my order take to deliver?
All orders are processed and shipped within 1-3 business days. Orders are not shipped on weekends or holidays.
Usually 7-14 business days. Due to high demand of some of our most popular products, please allow 2-4 weeks for delivery. Shipping timeframes are only estimates and exclude holidays, weekends, and unforeseen postal delays that are out of our control. Once an order is shipped, we are unable to expedite it or make any changes.
If your order hasn’t arrived in the estimated delivery times, please contact our support team via firstname.lastname@example.org, so that we can look into your tracking to see if the shipment may potentially be lost and review the next steps. If your order hasn't arrived within 60 days of the date of original purchase, you are entitled to a full refund on your purchase.
Please bear in mind that once the package has been handed over to the shipping courier, there may be circumstances out of our control leading to package delivery delays.
*Certain states like Alaska and Hawaii are experiencing longer shipping time than usual, approximately 5-6 weeks*
Can I cancel my order?
We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.
If your order is returned to us for any of the following reasons we will refund your payment method for the product returned minus the original shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling):
- Incorrect / Incomplete / Undeliverable address
- No one available to accept the delivery
- Order refused by the customer for any reason including damaged product/products
*If you do not receive your Tracking Email within 3 business days of placing your order please check your Spam and/or Promotions folders.
The shipping services offered are subject to change depending on carrier reliability; based on extreme delays caused by weather or overall package volume.